Customer Support

All prices displayed on the website are provided per car. The price does not depend on the number of passengers within the car capacity. Important note: maximum capacity of a car is specified for each class.

If you are booking a taxi transfer from the airport to the city, the price already includes one hour of waiting after the scheduled arrival time. If your flight is being delayed for less than 30 minutes, the driver will monitor it and arrive by the time of landing. If you learn about a longer flight delay, please inform the driver as soon as possible by calling one of the phone numbers sent to your email.

Please note that if the waiting time exceeds 1 hour, the driver may ask to pay extra for waiting.

If you book a transfer from the hotel, the price includes 15 minutes of waiting from the time stated in the order.

If you didn’t find the driver, please check the names on signs once again. Possibly, the driver did not notice when you went out. Wait for 15 minutes and try to contact the driver – he/she can be still on his/her way.

If the driver did not get in touch within 30 minutes past the appointed time, go the information point to book a taxi from the airport to the city, from hotel to the airport or railway station or any other route, our driver was supposed to drive you.

Important note: if the driver does not meet you, we will refund your money.

We try to choose the carriers so that the driver could speak the language of a client or at least English.

But we cannot guarantee that the driver speaks the particular language. The driver will have the main information about the route and it will help you avoid communication with the driver and problems with language barrier.

We guarantee that the driver will do his/her best to meet you.

The driver will have your number and you will have his/hers. Please, keep your phone switched on.

A day before the transfer, we will send your driver’s phone number to your email.

Besides, you will get the driver’s contact number per SMS on your phone, which you specified when booking the transfer. Important note: to call the driver, use the phone number sent to you in a message, as the sender’s number is not the channel of communication.

Important note: please, call or text the driver if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than planned.

By default, you can cancel your booking for free:

6 hours before the trip for classes: Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax
24 hours before the trip for classes: Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16 and 19 pax
If you cancel later, we will not be able to refund your money. It will be paid to the carrier as compensation for the transfer preparation.

To avoid this situation, use the free cancellation service. With it, you will return:

the entire amount if you cancel the transfer within the specified time period
the entire amount, less the cost of the service itself, if you cancel the transfer after the specified time period
The refund period is 10 days from the date of receiving the cancellation notice.

You can use the free cancellation service if:

you haven’t made the booking yet
you chose 100% prepayment by card

Important note: the driver will meet you with the sign showing your first and last names, which you specified during the booking.

If a pick-up place is an airport, the driver will meet you at the exit of arrivals area of the airport after you passed passport control and claimed baggage.

If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

Meet-up instructions are given in the voucher confirming your booking.

As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before, Kiwitaxi support manager via email support@kiwitaxi.com or in online chat.

Provide the order number and the new arrival time.

After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your journey.

If you have not received the email with the confirmation, please contact our manager by email at support@kiwitaxi.com or in online chat.

Pricing & Support

We accept VISA, MasterCard and Apple Pay. This payment systems provide the safety of money transfers according to international standards. Data is entered on a secure page, which is a payment gateway. This guarantees the safety of your data and money transfer.

Purchasing Online

Yes. The payment is received by the bank, certified by VISA/MasterCard.

We accept VISA, MasterCard and Apple Pay. This payment systems provide the safety of money transfers according to international standards. Data is entered on a secure page, which is a payment gateway. This guarantees the safety of your data and money transfer.

Micro and Economy transfer classes

For these car classes, the only payment option available is in cash to the driver. You can’t pay for Micro and Economy classes with a credit card.

Other car classes

100% prepayment on the website
partial prepayment: 10-15% of the sum is paid online on the website, the rest — in cash to the driver.
in cash to the driver (a bank card must be linked to your booking)

Technical

A day before the transfer, we will send your driver’s phone number to your email.

Besides, you will get the driver’s contact number per SMS on your phone, which you specified when booking the transfer. Important note: to call the driver, use the phone number sent to you in a message, as the sender’s number is not the channel of communication.

Important note: please, call or text the driver if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than planned.

When you book a transfer from the airport, you need to specify your flight number with both letter and numeral parts.

For example, SU1870 is a full flight number, and 1870 is incomplete.

If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.

Service for ordering car transfers from airports and hotels in Bulgaria.

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